Sesotec Remote Support

Fast help - even without service visit

In uncertain times, ensuring plant availability is more important than ever, even without a service visit. With our remote support, we support you in various ways to keep your business going.

This way you avoid expensive line downtimes, save unnecessary costs and increase your process reliability.

This is how we provide remote service from our main location in Germany.

Telephone support

Many questions and incidents can be clarified by phone. Our free telephone support is available daily from 6 a.m. to 8 p.m. and on weekends from 8 a.m. to 5 p.m. fast - easy - effective

Remote Access

Problems on machines can often be remedied via remote access. Sesotec service technicians have direct access to your machines via Ethernet connection and can carry out error analysis, optimization and parameter settings. Many of our devices offer this functionality as standard. If you want to check if your Sesotec system offers this functionality, we will be happy to help you. Please fill out the contact form (below).

Remote Support with Augmented Reality

Pictures tell more than a thousand words - and in addition to telephone support and remote access, Sesotec also offers video support with augmented reality. For video support, you simply download a free app on PC / smartphone / tablet and send us the access data. Our support center will then guide you through the troubleshooting process step by step until the incident is solved.

Download TeamViewer Pilot (Apple Store)

Download TeamViewer Pilot (Google Play Store)

Express spare parts

We have all current and numerous older electronic boards in stock and can send the boards within 24 hours on working days. The boards are preset as far as possible and plug and play. You carry out the exchange by yourself, our telephone support helps you with that.

Do it yourself - with Sesotec spare and wear parts packages

Get prepared already now, with preventive spare and wear parts packages for our devices and systems. In case of a machinery downtime due to wear, you can replace mechanical components by yourself quickly and easily. For an individual offer please fill out the contact form (below).

Service Hotlines

Hotline Product Inspection
+49 (0) 8554 - 308 173
service.msg@sesotec.com

Hotline Sorting
+49 (0) 8554 - 308 129
service.sorting@sesotec.com

Customer feedback

After making some hardware changes in our plant, we realize that the RAYCON X-ray inspection system was not properly working and we could not bring it back to production alone, we needed service. During a remote support session with Sesotec in Germany, their technician was able to update the new hardware parameters in the machine and restore the operation. Additionally, we worked together through the configuration as if he were onsite. We were very satisfied with the results. Atiga Marsidi, QA Executive at Power Root in Malaysia

Sesotec Remote Support

Fast reaction time
Quick fix of unplanned downtimes
No travel times and travel expenses
Reliable line uptime and high productivity

Get prepared now and request more information:

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Sesotec Remote Support